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United States Postal Service

475 L'Enfant Plaza SW., Washington, DC 20260



CHAIR (vacancy)
Vice Chair (vacancy)

Governor (vacancy)
Governor (vacancy)
Governor (vacancy)
Governor (vacancy)
Governor (vacancy)
Governor (vacancy)
Governor (vacancy)

Postmaster General / Chief Executive Officer Megan J. Brennan
Deputy Postmaster General / Chief Government Relations Officer Ronald A. Stroman

Secretary Julie S. Moore


Deputy Postmaster General / Chief Government Relations Officer Ronald A. Stroman

Chief Customer and Marketing Officer Jacqueline Krage Strako, Acting
Chief Financial Officer Joseph Corbett
Chief Human Resources Officer Jeffrey C. Williamson
Chief Information Officer Kristin Seaver
Chief Operating Officer David E. Williams
General Counsel Thomas J. Marshall
Chief Postal Inspector Guy Cottrell
Judicial Officer Gary E. Shapiro
Chief Information Security Officer Gregory S. Crabb
Controller Maura A. McNerney
Corporate Communications Janice D. Walker
Delivery Operations Kevin L. McAdams
Employee Resource Management Simon Storey
Engineering Systems Michael J. Amato
Enterprise Analytics Isaac S. Cronkhite
Facilities Thomas Samra
Finance and Planning Luke Grossmann
Information Technology Jeffrey C. Johnson
Labor Relations Douglas Tulino
Mail Entry and Payment Technology Pritha Mehra
Marketing Steven W. Monteith
Network Operations Robert Cintron
Pricing and Costing Sharon Owens
Product Innovation Gary C. Reblin
Retail and Customer Service Operations Kelly M. Sigmon
Sales and Customer Relations Cliff Rucker
Supply Management Susan M. Brownell

Capital Metro Area Linda M. Malone
Eastern Area Joshua D. Colin
Great Lakes Area Erica Brix, Acting
Northeast Area Edward Phelan, Jr.
Pacific Area Larry Muñoz
Southern Area Shaun E. Mossman
Western Area Gregory Graves
Inspector General Tammy L.,Whitcomb, Acting

The above list of key personnel was updated 02–2018.

The above list of key personnel was updated 02–2018.

The United States Postal Service provides the American public with affordable, reliable, and universal mail service.

The Postal Service was created as an independent establishment of the executive branch by the Postal Reorganization Act (39 U.S.C. 101 et seq.), approved August 12, 1970. The present United States Postal Service commenced operations on July 1, 1971.

In Fiscal Year 2016, the Postal Service had approximately 508,908 career employees and handled over 153 billion pieces of mail. The chief executive officer of the Postal Service, the Postmaster General, is appointed by the nine Governors of the Postal Service. The President appoints the nine Governors with the advice and consent of the Senate. The Governors and the Postmaster General appoint the Deputy Postmaster General, and these 11 appointees constitute the Board of Governors.

In addition to the national headquarters, area and district offices oversee more than 35,000 post offices, branches, stations, contract postal units, village post offices, and community post offices throughout the United States.


To expand and improve service to the public, the Postal Service engages in customer cooperation activities, including the development of programs for both the general public and major customers. The consumer advocate, a postal ombudsman, represents the interests of the individual mail customer in matters involving the Postal Service. The advocate brings complaints and suggestions to the attention of top postal management and solves the problems of individual customers. To provide services responsive to public needs, the Postal Service operates its own planning, research, engineering, real estate, and procurement programs, and it maintains close ties with international postal organizations.

The Postal Service is the only Federal agency whose employment policies are governed by a process of collective bargaining under the National Labor Relations Act. Its Office of Human Resources, including the Labor Relations Division, administers labor contract negotiations that affect bargaining unit personnel, as well as personnel matters involving employees not covered by collective bargaining agreements.

The U.S. Postal Inspection Service, a Federal law enforcement agency, has jurisdiction in criminal matters affecting the integrity and security of the mail. Postal inspectors protect all postal employees and enforce more than 200 Federal statutes involving mail fraud, mail bombs, child pornography, illegal drugs, mail theft, and other postal crimes.

Sources of Information

Business Opportunities

Suppliers can learn about doing business with the Postal Service online. Information on rights and permissions (the use of trademarked material) and licensing products is also available online.

Career Opportunities

Information on careers—including information for veterans and reservists, for students and recent graduates—is available on the Postal Service's Web site or at the nearest post office.

The U.S. Postal Inspection Service posts career opportunities on its Web site.

Consumer Information

For general information, call the "ASK USPS" line. Phone, 800-275-8777. To buy stamps, calculate postage prices, change addresses, find answers to frequently asked questions, locate ZIP Codes, print postage, shop at the Postal Store, and track packages, visit the Postal Service's Web site.

Fraud / Theft

Postal inspectors can be located by Zip Code on the U.S. Postal Inspection Service's locator Web page.

Complaint forms to report identity and mail theft, mail fraud, and unsolicited sexually oriented advertising are accessible online. Phone, 800-275-8777.

Freedom of Information Act (FOIA)

Information and guidance on the Freedom of Information and the Privacy Acts and on Postal Service records management, as well as access to an electronic FOIA reading room are available online.

The Postal Service maintains an online FOIA reading room. Before submitting a FOIA request to access records, check the electronic reading room to see if the desired information is immediately available.


Benjamin Franklin and the Postal Service, what was the nature of their association? Visit the "Postal History" Web page to learn just how close it was.

The National Postal Museum houses one of the largest and most significant philatelic and postal history collections in the world and one of the most comprehensive library resources on philately and postal history. The museum’s exhibition galleries present America’s postal history from Colonial times to the present. Its collections contain prestigious international and U.S. postal issues and specialized collections, archival postal documents, and three-dimensional objects.

Inspector General

The Office of Inspector General has a toll-free hotline and online complaint form for reporting fraud, mismanagement, and waste. Phone, 888-877-7644 or 866-644-8398 (hearing impaired). Complaints also may be sent to the U.S. Postal Service, Office of Inspector General Hotline, 10th Floor, 1735 N. Lynn Street, Arlington, VA 22209-2020. | Email: [email protected]


The Postal Service maintains an online newsroom that features broadcast and audio downloads, leadership biographies, national and local news, service alerts, testimonies and speeches, and a photo gallery.

Organizational Chart

The "Postal Leadership" page has links leading to two Portable Document Format (PDF) files containing organizational charts, one with leadership photographs and the other without them.


Thousands of post offices accept passport applications on behalf of the Department of State. These post offices offer the products and services needed to acquire a first-time passport or renewal. At some locations, a passport photograph can be taken for an additional fee.

Philatelic Sales

For information on available stamps, philatelic items, and collectibles, visit the "Stamps" Web page.


Information on mailability, on postage rates and fees, and on other topics is available at the nearest post office. Most postal regulations affecting domestic and international mail, employee and labor relations, and purchasing can be found in Postal Service manuals and in the "Code of Federal Regulations." A wide range of publications—including annual reports to Congress, handbooks, manuals, notices, periodicals, and posters—is available online.

Reading Areas

Reading areas are maintained in the library at USPS Headquarters on the 11th Floor. The library's holdings include historic, legal, regulatory, and other documents. Visitors must schedule an appointment—weekdays, 9 a.m.–4 p.m. (except Federal holidays)—before accessing the library .Phone, 202-268-2906.

Site Map

The Web site map allows visitors to look for specific topics or to browse content that aligns with their interests.

Social Media

The Postal Service has a Facebook account.

The Postal Service tweets announcements and other newsworthy items on Twitter.

The Postal Service posts videos on its YouTube channel.

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