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General Services Administration

1800 F Street NW., Washington, DC 20405

Deputy Administrator Allison F. Brigati, Acting
Chief of Staff Jack St. John

Federal Acquisition Service Alan Thomas
Public Buildings Service Daniel Mathews
Technology Transformation Service (vacancy)

Office Heads

Office Heads
Associate Administrator, Civil Rights Madeline C. Caliendo
Associate Administrator, Congressional and Intergovernmental Affairs P. Brennan Hart III
Associate Administrator, Customer Experience Anahita Reilly
Associate Administrator, Government-wide Policy Giancarlo Brizzi, Acting
Associate Administrator, Mission Assurance Robert J. Carter
Associate Administrator, Small Business Utilization Charles Manger
Associate Administrator, Strategic Communication Benjamin Kenney
Chief Administrative Services Officer Cynthia A. Metzler
Chief Financial Officer Gerard Badorrek
Chief Human Capital Officer Antonia T. Harris
Chief Information Officer David A. Shive
General Counsel Jack St. John, Acting

White House Liaison Michael R. Downing

Regional Service Administrators

Regional Service Administrators
Region 1–New England Glenn Rotondo, Acting
Region 2–Northeast and Caribbean Jeff Lau, Acting
Region 3–Mid-Atlantic Dena McLaughlin, Acting
Region 4–Southeast Sunbelt Liana D. Henry, Acting
Region 5–Great Lakes John Cooke, Acting
Region 6–Heartland Kevin Rothmier, Acting
Region 7–Greater Southwest George Prochaska, Acting
Region 8–Rocky Mountain Penny Grout, Acting
Region 9–Pacific Rim Dan Brown, Acting
Region 10–Northwest / Arctic Chaun Benjamin, Acting
Region 11–National Capital Houston Taylor, Acting

Independent Office Heads

Independent Office Heads
Chair, Civilian Board of Contract Appeals Jeri K. Somers
Inspector General Carol F. Ochoa

The above list of key personnel was updated 12–2017.

The above list of key personnel was updated 12–2017.

The General Services Administration strives to obtain the highest value in acquisition, real estate, and technology services for the Federal Government and the American people.

Organizational Chart

The General Services Administration (GSA) was established by section 101 of the Federal Property and Administrative Services Act of 1949 (40 U.S.C. 751).

Technology Transformation Service

The Technology Transformation Service (TTS) improves the public's experience with the Government by the application of modern methodologies and technologies. It offers services that exemplify accessibility, effectiveness, and efficiency, and it assists other Federal agencies with making their services more accessible, effective, and efficient. The TTS also builds technology applications, platforms, processes, and software solutions; it makes these products available to other agencies; and it shares technology personnel with them. The TTS comprises the Offices of Acquisitions and of Investment, the Presidential Innovation Fellowship, product and services teams, a product incubator, and the technology advisory-advocacy team.

USAGov helps Federal agencies develop consumer information, promote it, and disseminate it. The USAGov platform gives Americans greater ability to connect—via email, publications, social media, web sites and web chat, and phone calls to the contact center—with their Government and to access the services that it offers. USAGov makes Government information easily accessible to U.S. citizens and the public at large through a variety of resources. (See the Sources of Information below for additional links.)
USA.GOV WEB SITES DESCRIPTION OF CONTENT General Government information Government information for kids Government informational publications Information to help Government agencies enhance customer experience Government challenges that are posted for the public to help solve and win prizes Accessible and readable Government datasets General Government information in Spanish

Contract Appeals

The Civilian Board of Contract Appeals hears and decides contract disputes between Government contractors and civilian executive agencies under the provisions of the Contract Disputes Act. The Board's authority extends to all agencies of the Federal Government except the Department of Defense and its constituent agencies, National Aeronautics and Space Administration, U.S. Postal Service, Postal Regulatory Commission, and Tennessee Valley Authority. The Board promotes alternative dispute resolution as a way of resolving contract disputes efficiently, inexpensively, and promptly. When jointly requested by an agency and its contractor, the Board also provides alternative dispute resolution services on contract-related matters not covered by the Contract Disputes Act to executive agencies.

The Board also hears and decides other classes of cases. These other classes include cases arising under the Indian Self-Determination Act, disputes between insurance companies and the Department of Agriculture's Risk Management Agency involving actions of the Federal Crop Insurance Corporation, claims by Federal employees for reimbursement of expenses incurred while on official temporary duty travel or in connection with relocation to a new duty station, claims by carriers or freight forwarders involving actions of the GSA regarding payment for transportation services, applications by prevailing private parties for recovery of litigation and other costs under the Equal Access to Justice Act, and requests for arbitration to resolve disputes between applicants and the Federal Emergency Management Agency as to funding for public assistance applications arising from damage caused by Hurricanes Katrina and Rita.

Governmentwide Policy

The Office of Government-wide Policy (OGP) collaborates with the Federal community to develop policies and guidelines for the management and efficient use of Government property, technology, and administrative services. OGP policymaking authority and policy support activities cover the following areas: electronic government and information technology, acquisition, real property and the workplace, travel, transportation, personal property, aircraft, the Federal motor vehicle fleet, mail, regulatory information, energy efficiency, and the use of Federal Advisory Committees. The OGP also provides leadership to interagency groups and promotes Governmentwide management reform. Its business lines include acquisition policy; asset and transportation policy; committee and regulatory management; information, integrity, and access; and Federal high-performance green buildings.

The Office of Acquisition Policy (OAP) leads positive change in acquisition policy through its role on the Federal Acquisition Regulation (FAR) Council as well as through GSA acquisition policy, guidance, and reporting to stakeholders. The OAP, in conjunction with the Department of Defense and NASA, writes the FAR, which serves as the rule book for all Federal agency procurements and governs the billions of dollars spent by the Federal Government every year. The OAP also hosts the Federal Acquisition Institute (FAI), which is charged with fostering and promoting the development of the Federal acquisition workforce, along with its training, certification, and warrant needs. The OAP also oversees acquisition integrity functions for the GSA. The Regulatory Secretariat Division staff prepares, compiles, and processes regulatory and general notices for publication in the "Federal Register." The OAP is headed by the Deputy Chief Acquisition Officer / Senior Procurement Executive and includes the Office of Government-wide Acquisition Policy; the Office of General Services Acquisition Policy, Integrity and Workforce; and the Federal Acquisition Institute.

The Office of Asset and Transportation Policy supports Federal agencies in the economic and efficient management of assets and specific services. It develops effective policies and guidance for travel, employee relocation allowances and entitlements, personal and real property, motor vehicles, aircraft, transportation, and mail. The Office maintains liaisons with State and local governments, industry, and professional organizations, and it participates in the work of boards, committees, and groups related to asset and transportation management. The Office also provides advice, guidance, and formal classroom training and consultation to agencies regarding establishing and managing Federal advisory committees, as mandated by the Federal Advisory Committee Act. The Office of Asset and Transportation Policy's divisions include: policy performance, aviation, transportation and mail, personal property, real property, travel and relocation, motor vehicle, and the Committee Management Secretariat.

The Office of Committee and Regulatory Management develops Governmentwide policies, guidance, performance measures, regulations, and training on the management and operation of the Federal advisory committees. It also gathers and publishes information about Federal regulations and their effect on society.

The Office of Information, Integrity, and Access develops, coordinates, and defines information technology business strategies that allow Federal agencies to improve services to American citizens. The Office also provides assistance for and develops policy in the following areas: data and acquisition management, identity credentialing and access management, information management and improvements of analysis capability and architecture development efforts on cross-agency priorities and enterprise data management strategies, Dot Gov domain registration and management, and Section 508 accessibility management.

The Office of Federal High-Performance Green Buildings helps the Federal Government operate more efficiently and effectively by minimizing the Federal footprint through efficient use of energy, water, and resources. It also helps create healthy and productive workspaces for Federal employees. Congress authorized this Office to increase Federal leadership in sustainable real property portfolio management and operations. The Office works to promote, coordinate, and stimulate environmentally friendly construction and building management practices across the entire Federal Government, which has over 400,000 owned or leased buildings containing over 3 billion square feet of space. The Office has three principal categories of activity: leading and coordinating the greening of the Federal real estate portfolio, supporting innovation and collaboration on the development of new technologies, and supplying the market with information and best practices. To accomplish its goals, the Office relies on an interdisciplinary team of energy, water, air quality, sustainable design, facilities management, budgeting, human behavior, organizational effectiveness, and communications experts.

The Office of Executive Councils coordinates with the Office of Management and Budget and Federal management councils to identify performance improvement initiatives to pursue Governmentwide, to lead working groups to drive these initiatives, to establish performance goals, and to facilitate the adoption of new processes by Federal agencies. The Office analyzes data, diagnoses challenges, identifies best practices, and documents the benefits delivered by the initiatives. This Office also provides technical and management services to the following Federal management councils: the Chief Acquisition Officers Council, the Chief Financial Officers Council, the Chief Information Officers Council, the Performance Improvement Council, and the President’s Management Council.

Small Business Utilization

The Office of Small Business Utilization (OSBU) promotes increased access to the GSA's nationwide procurement opportunities for small, HUBZone, and minority-, veteran-, and women-owned businesses. the OSBU engages in activities that make it possible for the small business community to meet key contracting experts and be counseled on the procurement process. The OSBU monitors and implements small business policies and manages a range of programs mandated by law.

Federal Acquisition

The Federal Acquisition Service (FAS) provides acquisition and procurement support services for Federal agencies to increase overall Government efficiency. FAS programs include tools and resources that aid in the acquisition of products, services, and full-service programs in information technology, telecommunications, professional services, supplies, motor vehicles, travel and transportation, charge cards, and personal property utilization and disposal.

The FAS offers customers a variety of ways to acquire the products, services, and solutions they seek. Key acquisition programs include multiple awards schedules and Governmentwide acquisition contracts that provide customers easy access to information technology, telecommunications, and professional products and services. These products, services, and tools are accessible on the GSA's Web site: GSA Advantage!; eBuy and eOffer/eMod; Schedule Sales Query; GSA eLibrary; GSA Xcess, Transportation Management Services Solutions, and other electronic tools.

Public Buildings

The Public Buildings Service (PBS) is the landlord for the civilian Federal Government, providing workspace solutions to more than one million Federal employees in 2,100 communities across the Nation, stimulating local economies by designing, building, managing, and maintaining public buildings, as well as leasing from the private sector. The PBS is a leader in sustainable design, energy conservation, and green building technologies. Its portfolio consists of 378 million square feet in over 9,000 assets across all 50 States, 6 U.S. Territories, and the District of Columbia. The Service preserves and maintains 471 historic properties and commissions the country's most talented artists to produce works of art for Federal buildings, as well as preserves artwork commissioned under the Works Progress Administration. PBS collects rent from Federal tenants, which is deposited into the Federal Buildings Fund, the principal funding mechanism for the PBS.

Sources of Information


GSA Auctions sells off Federal personal property assets—airplanes, furniture, heavy machinery, office equipment, vehicles, vessels, and other items—located nationwide to interested buyers irrespective of their location. | Email:

GSA Auctions is accessible on Facebook.

Business Opportunities

The GSA serves as the Federal Government's procurement arm. It offers facilities, products, and services that Federal agencies use to benefit the public. The GSA also gives businesses the opportunity to sell billions of dollars worth of products and services to those agencies.

The Office of Small Business Utilization Web pages feature information, opportunities, resources, and training for small business owners. Phone, 855-672-8472.

Career Opportunities

The GSA relies on professionals with diverse academic backgrounds, life experiences, and skills to carry out its mission. It encourages Federal and private sector employees, Peace Corps volunteers and staff, persons with disabilities, recent retirees, students and recent graduates, and others to apply for job openings. For more information, contact the national recruitment center. Phone, 816-823-2006. | Email:

Federal Relay (FedRelay)

FedRelay provides telecommunications services to Federal agencies and tribal governments for conducting official business with people who struggle with deafness, hearing impairments, or speech disabilities. The general public—those struggling with deafness, hearing impairments, or speech disabilities—also may use FedRelay for conducting business with Federal agencies.

For a free copy of the Federal Government TTY Directory, write to USAGov–TTY Directory, Pueblo, CO 81009. Phone, 844-872-4681. The directory is also available online.

Freedom of Information Act (FOIA)

The FOIA gives the public the right to request information from Federal agencies. The GSA participates in FOIAonline, which enables users to submit a FOIA request to all participating agencies, track the status of a request, search for requests submitted by others, access previously released records, and generate agency-specific FOIA processing reports.

A FOIA request also may be submitted to the GSA by fax or by sending it to the U.S. General Services Administration, FOIA Requester Service Center (H1F), 1800 F Street NW., Room 7308, Washington, DC 20405-0001. Phone, 855-675-3642. Fax, 202-501-2727. | Email:


The GSA Web site features an agency blog, congressional testimonies, news releases, and photo galleries. | Email:

RSS Feeds are available on the GSA Web site.

The GSA tweets announcements, news items, and other information on Twitter.

Office of the Inspector General (OIG)

The OIG operates a fraud hotline for reporting abuse, fraud, or waste in GSA programs and mismanagement or violations of law, regulations, or rules by GSA employees and contractors. Phone, 202-501-1780 or 800-424-5210. | Email:

Open Government

The GSA supports the Open Government initiative by promoting the principles of collaboration, participation, and transparency. | Email:

Per Diem Rates

The GSA sets the per diem rates for Federal travel within the continental United States. Per diem is the allowance for incidental expenses, lodging, and meals. The GSA Web site features a search tool for finding current rates in the continental United States by State or ZIP code or by clicking on a map. | Email:

The GSA offers regular travelers a mobile application that makes Federal per diem rates accessible on a smart phone. The application allows travelers to look up Federal Government per diem rates by city and State or ZIP code in locations throughout the United States and its territories.

Plain Language

The "Plain Writing Act of 2010" was passed by Congress and approved by the President to improve the effectiveness of Federal agencies and increase their accountability to the public "by promoting clear Government communication that the public can understand and use." The GSA is committed to writing agency documents and its Web site content in plain language.

Privacy Act

Privacy Act requests should be addressed to the GSA Privacy Act Officer, Office of the Chief Information Security Officer, Policy and Compliance Division, (ISP), General Services Administration, 1800 F Street, NW., Washington, DC 20405. Phone, 202-208-1317. | Email:


Government consumer publications on topics like avoiding scams and identity theft, managing finances and saving money, staying healthy, and understanding Government benefits are available on the publications Web site.

The "Consumer Action Handbook" is a free resource guide that provides consumer rights tips and general information on shopping for goods and services. It is available in English and Spanish. A digital copy of the handbook in Portable Document Format (PDF) may be downloaded from the Web site. A hardcopy may be ordered online; over the phone, weekdays, 8 a.m.–8 p.m., excluding Federal holidays; or by writing to USAGov–Handbook, Pueblo, CO 81009. Allow 4–6 weeks for delivery. Phone, 844-872-4681.

The GSA maintains an electronic forms library. The library features a collection of the most frequently downloaded forms: GSA, optional (OF), and standard (SF).

Real Property Disposal

Inquiries about the redistribution or competitive sale of surplus real property should be directed to the Office of Real Property Utilization and Disposal, Public Buildings Service, 1800 F Street NW., Washington, DC 20405. Phone, 202-501-0084.

The Office of Real Property Utilization and Disposal operates a resource center that provides information on the handling of excess real property and on properties that are being offered for sale.

Regional Offices

The GSA operates 11 regional offices. More information on these offices is available on the GSA Web site.

Site Map

The Web site map allows visitors to look for specific topics or to browse content that aligns with their interests.


Requests for speakers should be directed to the nearest regional office or the Office of Communications and Marketing, General Services Administration, 1800 F Street NW., Washington, DC 20405. Phone, 202-501-1231. | Email:

Sustainable Facilities (SF) Tool

The SFTool supports the efforts of designers, facility managers, purchasing agents, tenants, and others to green buildings, operations, and purchases. | Email: is an online, Governmentwide guide to information and services.

Contact by email, phone, or web chat for answers to Government-related questions. Web chat is available Monday–Friday, 8 a.m.–8 p.m., eastern standard time, excluding Federal Holidays. The same hours of operation apply to the USAGov contact center. Phone, 844-872-4681. tweets on Twitter.

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