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National Credit Union Administration

1775 Duke Street, Alexandria, VA 22314

703-518-6300
http://www.ncua.gov

BOARD OF DIRECTORS

BOARD OF DIRECTORS
CHAIR J. Mark McWatters

Member Richard T. Metsger
Member (vacancy)

HEADQUARTERS–Washington, DC

HEADQUARTERS–Washington, DC
CHAIR J. Mark McWatters
Member of the Board Richard T. Metsger
Chief of Staff Sarah D. Vega

OFFICE HEADS
Chief Economist Ralph Monaco
Chief Financial Officer Rendell L. Jones
Chief Information Officer Edward Dorris
Director, Consumer Protection Gail Laster
Director, Continuity and Security Management Joy Miller
Director, Examination and Insurance Larry Fazio
Director, Human Resources Cheryl Eyre
Director, Minority and Women Inclusion Monica Davy
Director, National Examinations and Supervision Scott Hunt
Director, Public and Congressional Affairs Alfred V. Garesché, Acting
Director, Small Credit Union Initiatives Martha Ninichuk
Executive Director Mark A. Treichel
General Counsel Michael McKenna
Inspector General James W. Hagen
https://www.ncua.gov/about/leadership/Pages/default.aspx

The above list of key personnel was updated 09–2017.

The above list of key personnel was updated 09–2017.

The National Credit Union Administration provides a trustworthy credit union system that builds confidence in the Nation's system of cooperative credit.

The National Credit Union Administration (NCUA) was established by act of March 10, 1970 (12 U.S.C. 1752), and reorganized by act of November 10, 1978 (12 U.S.C. 226), as an independent agency in the executive branch of the Federal Government. It regulates and insures all Federal credit unions and insures State-chartered credit unions that apply and qualify for share insurance.

The Administration's Board comprises three members whom the President appoints and the Senate must confirm. Members serve staggered terms of 6 years, and no more than two of them can belong to the same political party.

https://www.ncua.gov/about/leadership/Pages/default.aspx

Activities

Chartering

The NCUA grants Federal credit union charters to groups sharing a common bond of occupation or association or to groups within a well-defined neighborhood, community, or rural district. Before granting a Federal charter, the NCUA conducts a preliminary investigation to determine if certain standards are met.

https://www.ncua.gov/services/Pages/field-of-membership-chartering.aspx

Examinations

The NCUA regularly examines Federal credit unions to assess their solvency, to ensure their compliance with laws and regulations, and to assist credit union management and improve operations.

Share Insurance

The act of October 19, 1970 (12 U.S.C. 1781 et seq.), provides for a program of share insurance, in which participation is mandatory for Federal credit unions. In some States, State-chartered credit unions must participate in the share insurance program. In other States, State-chartered credit unions may opt to participate in the insurance program. The National Credit Union Share Insurance Fund requires each participating credit union to place and maintain a 1-percent deposit of its insured savings with the Fund. Credit union members' accounts are insured up to $250,000.

http://www.mycreditunion.gov/protect/Pages/SI.aspx

Supervision

Supervisory activities are carried out through regular examiner contacts and by periodic policy and regulatory releases from the Administration. The NCUA also identifies emerging problems and monitors operations between examinations.

NCUA central offices include examination and supervision programs. Five regional offices manage the oversight of credit unions.

http://www.ncua.gov/about/pages/Contact.aspx

Sources of Information

A–Z Index

The NCUA Web site has an A–Z index to help visitors navigate its content.

https://www.ncua.gov/Pages/SiteIndex.aspx

Business Opportunities

The NCUA selects vendors who offer the best value to help the agency meet its mission. The Division of Procurement and Facilities Management is responsible for procuring goods and services. Phone, 703-518-6410. Fax, 703-518-6662.

https://www.ncua.gov/About/Pages/business-opportunities.aspx | Email: ocfoprocurement@ncua.gov

Career Opportunities

Career information is available from the Office of Human Resources. Phone, 703-518-6510​. Fax, 703-518-6539.

http://www.ncua.gov/about/Leadership/Pages/page_hr.aspx | Email: ohrmail@ncua.gov

The NCUA relies heavily on credit union examiners to carry out its mission. Watch the video "A Day in the Life of a Credit Union Examiner" to learn about the training required and the role a fully trained examiner plays in safeguarding the stability of the Nation's credit union system.

https://www.youtube.com/watch?v=iP-dgprNGnw&feature=youtu.be

The NCUA ranks among the top midsize Government agencies in the Best Places To Work Agency Rankings.

http://bestplacestowork.org/BPTW/rankings/overall/mid

Closed Credit Unions

The Asset Management and Assistance Center conducts credit union liquidations and performs asset management and recovery. It also participates in the operational phases of a failed credit union’s conservatorship and assists with record reconstruction. The Center posts up-to-date information on closed, conserved, liquidated, and merged credit unions on the NCUA Web site.​​

https://www.ncua.gov/services/Pages/closed-credit-unions.aspx | Email: amacmail@ncua.gov

Consumer Assistance

For answers to questions on credit union insurance and other consumer matters or to submit a complaint, contact the NCUA Consumer Assistance Center on weekdays, 8 a.m.–5 p.m., eastern standard time. After regular business hours, callers may leave a recorded message. Phone, 800-755-1030.

http://www.mycreditunion.gov/consumer-assistance-center/Pages/default.aspx

Español

Read Spanish better than English? Visit the Spanish version of the NCUA Web site.

https://espanol.ncua.gov/newsroom/Pages/newsroom.aspx

Federally Insured Credit Unions

A directory of federally insured credit unions that includes addresses, asset levels, and membership numbers is available online and for review at central and regional offices. Copies of the directory are available for a nominal fee: Write NCUA, Publications, 1775 Duke Street, Alexandria, VA 22314-3428. Phone, 703-518-6340.

http://www.ncua.gov/Legal/GuidesEtc/Pages/CUDirectory.aspx

Financial Literacy

The NCUA offers financial literacy and educational resources to help consumers increase their savings and achieve their financial goals.

https://www.ncua.gov/consumers/Pages/financial-literacy-resources.aspx

Fraud Hotline

The NCUA operates a hotline for reporting illegal or suspicious activity associated with credit union employees, members, or officials in federally insured credit unions. Phone, 800-827-9650 or 703-518-6550 (Washington, DC, area).

https://www.ncua.gov/services/Pages/fraud-hotline.aspx

Freedom of Information Act (FOIA)

The act allows any person to obtain records of a Federal agency. A record may be withheld only if it carries an exemption under the FOIA. The NCUA operates a FOIA requester service center to answer questions related to the FOIA process, to provide information on the status of a request, and to answer questions about documents that a requester has received from the NCUA. Phone, 703-518-6540. Fax, 703-518-6569.

https://www.ncua.gov/services/Pages/freedom-of-information-act.aspx | Email: FOIA@ncua.gov

Games / Activities

Games for testing and activities for exercising financial knowledge are available on the Web site MyCreditUnion.gov.

https://www.mycreditunion.gov/tools-resources/Pages/Games-and-Activities.aspx

Glossaries

The NCUA maintains a glossary of the common terms associated with the corporate system resolution costs. ​

https://www.ncua.gov/regulation-supervision/Pages/corporate-system-resolution/glossary.aspx

The Web site MyCreditUnion.gov has a glossary of common terms associated with the share insurance coverage.

http://www.mycreditunion.gov/estimator/Pages/glossary_calculator.aspx

History

Court reporter Alphonse Desjardins knew loan sharks were charging outrageous rates of interest in Quebec. He did not like their predatory lending and responded by organizing La Caisse Populaire de Levis, the first credit union in North America, to provide affordable credit to working class families. Nearly a decade later, on April 6, 1909, with the assistance of Desjardins, the St. Mary’s Cooperative Credit Association, the first credit union in the United States, opened its doors in Manchester, New Hampshire. Yet the moniker "Father of U.S. Credit Unions" would be earned by another. To learn who this person was and what he did for credit unions, visit the NCUA "History" Web page.

https://www.ncua.gov/About/Pages/history.aspx

Learning

NCUA webinars and Learning Management Service provide free educational materials. Webinars help credit union professionals stay current on important topics affecting the credit union community. Generally 90 minutes in length, live webinars are scheduled throughout the year. Archived webinars may be viewed on demand approximately three weeks after the live event. The Learning Management Service educates people on building community partnerships, credit union operations, how credit unions are governed, how the credit union system works, and products and services. Phone, 703-518-6610.

https://www.ncua.gov/services/Pages/small-credit-union-initiatives/learning.aspx | Email: OSCUImail@ncua.gov

Locate a Credit Union

The NCUA Web site features a credit union locator tool, which complements the research a credit union tool. The locator provides a graphical map of credit unions based on an address search. The locator also allows the user to view a credit union's contact information, the services that it offers, and directions to it.

http://mapping.ncua.gov

Newsroom

The NCUA posts annual reports, events, press releases, speeches, testimonies, and its newsletter "The NCUA Report."

https://www.ncua.gov/newsroom/Pages/newsroom.aspx

Open Government

NCUA supports the Open Government initiative by promoting the principles of collaboration, participation, and transparency. The NCUA regards openness, in terms of budget, policy, and operations, as essential to fulfilling its statutory mission and maintaining public trust.

https://www.ncua.gov/about/Pages/open-government.aspx

Organizational Chart

The NCUA posts a Joint Photographic Group (JPG) file of its organizational chart online for viewing and downloading.

https://www.ncua.gov/Style%20Library/MainTheme/images/offices/org-chart-download.jpg

Plain Language

The Plain Writing Act of 2010 promotes clear Government communication “to improve the effectiveness and accountability of Federal agencies to the public." Members of the public are welcome to comment on the NCUA’s compliance with the act and to make suggestions for improving communication. Contact the NCUA via email if content in documents or on web pages is difficult to understand.

https://www.ncua.gov/About/Pages/open-government/plain-writing.aspx | Email: PlainWriting@ncua.gov

Proposed Regulations

The NCUA encourages the public to submit a comment on its proposed rules. Fax, 703-518-6319.

https://www.ncua.gov/regulation-supervision/Pages/rules/proposed.aspx | Email: regcomments@ncua.gov

Publications

To order publications, contact the Office of the Chief Financial Officer. Payment by check, credit card, or money order is acceptable and prepayment is required. Phone, 703-518-6340.

https://www.ncua.gov/services/Pages/order-publications.aspx

​​​Manuals and guides are available online to facilitate compliance with NCUA rules and regulations and with those from other agencies. The manuals and guides are not definitive and should be used in conjunction with other supervisory guidance and information provided by the NCUA and other Federal financial services regulators.

https://www.ncua.gov/regulation-supervision/Pages/manuals-guides.aspx

Research a Credit Union

The NCUA Web site features a credit union research tool, which complements the credit union locator. The research tool is text-based, and it can find a credit union and its profile by using a variety of search parameters.

http://mapping.ncua.gov/ResearchCreditUnion.aspx

RSS Feeds / Email Subscriptions

RSS services provide updates on NCUA Board actions, regulatory alerts, and supervisory guidance. Credit unions, members of the media, and general stakeholders can opt to receive notifications on Board actions, events, and general agency news.

https://www.ncua.gov/Pages/rss.aspx

NCUA Express gives email users another option for receiving electronic NCUA communications. Within hours of a letter, press release, regulatory alert, or other communication being published, a message describing it and a link for downloading it are sent to a subscriber's inbox.

https://www.ncua.gov/Pages/ncuaexpress.aspx

Share Insurance Estimator

The Web site MyCreditUnion.gov features a share insurance estimator to help consumers, credit unions, and their members know how NCUA share insurance rules apply to member share accounts—what is insured and what portion, if any, exceeds coverage limits.

http://www.mycreditunion.gov/estimator/Pages/default.aspx | Email: DCAMail@ncua.gov

Site Map

The Web site map allows visitors to look for specific topics or to browse for content that aligns with their interests.

https://www.ncua.gov/Pages/SiteMap.aspx

Social Media

The NCUA has a Facebook account.

https://www.facebook.com/NCUAgov

The NCUA tweets announcements and other newsworthy items on Twitter.

https://twitter.com/TheNCUA

The NCUA posts educational videos, quarterly economic updates, and speeches on its YouTube channel.

https://www.youtube.com/user/NCUAchannel

Starting a Federal Credit Union

Groups interested in forming a Federal credit union may obtain free information from the appropriate regional office. Information is also available on the "How to Start a Credit Union" Web page.

https://www.ncua.gov/services/Pages/field-of-membership-chartering/start-a-credit-union.aspx | Email: NewFCU@ncua.gov
https://www.ncua.gov/About/Pages/contact.aspx

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