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The United States Government Manual
Consumer Financial Protection Bureau
1700 G Street NW., Washington, DC 20552
202-435-7000
http://www.consumerfinance.gov
Office of the Director
| DIRECTOR | Kathleen L. Kraninger |
| Deputy Director | Brian Johnson, Acting |
| Chief Communications Officer / Spokesperson | John Czwartacki |
| Chief of Staff | Kirsten Sutton |
| Principal Policy Director | Brian Johnson |
| ASSOCIATE DIRECTOR | |
| Equal Opportunity and Fairness | Althea Kireilis |
| ASSISTANT DIRECTORS | |
| Civil Rights | M. Stacey Bach |
| Minority and Women Inclusion | (vacancy) |
| Administrative Law Judge | Christine Kirby |
| Ombudsman | Wendy Kamenshine |
Consumer Education and Engagement Division
| Policy Associate Director | Sheila Greenwood |
| Associate Director | Gail Hillebrand |
| ASSISTANT DIRECTORS | |
| Community Affairs | Daniel Dodd-Ramirez |
| Consumer Engagement | Gene Koo |
| Consumer Response | Christopher Johnson |
| Financial Education | Janneke Ratcliffe |
| Financial Education—Students and Young Consumers | (vacancy) |
| Older Americans | Stacy Canan |
| Servicemember Affairs | Patrick Campbell, Acting |
External Affairs Division
| Policy Associate Director | Anthony Welcher |
| Associate Director | Zixta Martinez |
| ASSISTANT DIRECTORS | |
| Advisory Board and Councils | Delicia Hand |
| Financial Institutions and Business Liaison | Daniel Smith |
| Intergovernmental Affairs | Cheryl Parker Rose |
| Legislative Affairs | Catherine Galicia |
| Public Engagement and Community Liaison | Keo Chea |
Legal Division
| General Counsel | Mary McLeod |
| Principal Deputy General Counsel | Richard Lepley |
| DEPUTY GENERAL COUNSELS | |
| General Law and Ethics | Sonya White |
| Law and Policy | Stephen Van Meter |
| Litigation and Oversight | John Coleman |
Operations Division
| Chief Operating Officer | Kate Fulton, Acting |
| CHIEF OFFICERS | |
| Administrative Officer | Martin Michalosky |
| Human Capital | Jeffrey Sumberg |
| Information | Jerry Horton |
| Financial | Elizabeth Reilly |
| Procurement | David Gragan |
Research, Markets, and Regulations Division
| Policy Associate Director | Thomas Pahl |
| Associate Director | David Silberman |
| ASSISTANT DIRECTORS | |
| Card, Payment and Deposit Markets | William Wade-Gery |
| Consumer Lending, Reporting and Collection Markets | John McNamara |
| Mortgage Markets | Mark McArdle |
| Small Business Lending Markets | Grady Hedgespeth |
| Regulations | Kelly Cochran |
| Research | Ron Borzekowski |
Supervision, Enforcement and Fair Lending Division
| Policy Associate Director | Eric Blankenstein |
| Associate Director | Christopher D'Angelo |
| ASSISTANT DIRECTORS | |
| Enforcement | Kristen Donoghue |
| Fair Lending and Equal Opportunity | Patrice Ficklin |
| Supervision Examinations | Paul Sanford |
| Supervision Policy | Peggy Twohig |
| REGIONAL DIRECTORS | |
| Midwest region | John Schroeder |
| Northeast region | Mitchell Kent |
| Southeast region | James L. Carley |
| West region | Edwin Chow |
Office of Inspector General
| Inspector General | Mark Bialek |
The above list of key personnel was updated 12–2018.
The Consumer Financial Protection Bureau (CFPB) helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The Consumer Financial Protection Bureau (CFPB) is an independent Federal agency established by title X of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2012 (12 U.S.C. 5491). The CFPB is headed by a Director whom the President appoints and the Senate confirms.
Activities
The Bureau regulates the offering and provision of consumer financial products and services under Federal consumer financial laws. It gives consumers the information they need to understand the terms of their agreements with financial companies. It also makes regulations and guidance as clear and streamlined as possible so providers of consumer financial products and services can understand and follow the rules without assistance.
The CFPB's principal activities center on writing rules, supervising companies, and enforcing Federal consumer financial protection laws; restricting unfair, deceptive, or abusive acts or practices; taking consumer complaints; promoting financial education; researching consumer behavior; monitoring financial markets for new risks to consumers; and enforcing laws that prohibit discrimination and other unfair treatment in consumer finance.
http://www.consumerfinance.gov/the-bureauSources of Information
Blog
The CFPB maintains a blog on its website.
https://www.consumerfinance.gov/about-us/blog/?filter_blog_category=At+the+CFPB&filter_range_date_gte=&filter_range_date_lte=Bureau Structure / Organizational Chart
The "Bureau Structure" web page offers visitors a two-dimensional representation of the CFPB's organizational structure, which also includes the names of officials filling key leadership positions.
https://www.consumerfinance.gov/about-us/the-bureau/bureau-structureBusiness Opportunities
Information on doing business with the CFPB is available online.
http://www.consumerfinance.gov/doing-business-with-usCareer Opportunities
The CFPB posts new job openings online, as well as information on the application process and opportunities for students and recent graduates.
http://www.consumerfinance.gov/about-us/careers | Email: jobs@consumerfinance.govIn 2018, the CFPB ranked 26th among 27 midsize Government agencies in the Partnership for Public Service's Best Places To Work Agency Rankings.
https://bestplacestowork.org/rankings/detail/FRFTConsumer Help
The CFPB forwards financial product or service complaints to the company offering the product or service and then works to get an appropriate response. A form for filing a complaint and a searchable complaint database are accessible online. Assistance by phone is available on weekdays, excluding Federal holidays, 8 a.m.–8 p.m., eastern standard time. Phone, 855-411-2372. TTY/TDD, 855-729-2372.
http://www.consumerfinance.gov/complaintData
The CFPB publishes research and posts consumer financial marketplace information online.
http://www.consumerfinance.gov/data-researchEducational Resources
Resources for educators, librarians, parents, and those who manage someone else's money are available online.
http://www.consumerfinance.gov/adult-financial-educationFraud / Scams
The CFPB's online resources can help consumers prevent, recognize, and report scams and fraud.
https://www.consumerfinance.gov/consumer-tools/fraudFreedom of Information Act (FOIA)
A FOIA request may be submitted by email, fax, or letter. The CFPB recommends using email for making a submission.
http://www.consumerfinance.gov/foia-requests/submit-request | Email: CFPB_FOIA@consumerfinance.govFrequently Asked Questions (FAQs)
The CFPB website has clear and impartial answers to hundreds of financial questions. The topics covered include auto loans, bank accounts and services, credit cards, credit reports and scores, debt collection, families and money, money transfers, mortgages, payday loans, prepaid cards, and student loans.
https://www.consumerfinance.gov/ask-cfpb | Email: info@consumerfinance.govHome Mortgage Disclosure Act (HMDA)
The CFPB's website features a 3-minute video that explains the purpose of the HMDA.
https://www.consumerfinance.gov/data-research/hmdaInvite the CFPB
Send an email to invite a CFPB employee to contribute to a publication or participate in a discussion, forum, or other event.
Email: invitations2cfpb@consumerfinance.govIn Your Language
In the United States, the most widely spoken foreign languages are Chinese, French, Haitian Créole, Korean, Spanish, Tagalog (Filipino), and Vietnamese. To help those who speak these languages, the CFPB provides information in them for accessing common products and making basic transactions. Assistance by phone is available in more than 180 languages. Phone, 855-411-2372.
https://www.consumerfinance.gov/languageNewsroom
Blog posts, press releases, and speeches are accessible online. An online subscription form is available to receive press releases via email.
http://www.consumerfinance.gov/about-us/newsroomOpen Government
The CFPB supports the Open Government initiative by promoting the principles of collaboration, participation, and transparency.
http://www.consumerfinance.gov/open-governmentOrganizational Chart
The CFPB is currently revising its organizational chart.
https://www.consumerfinance.gov/about-us/the-bureau/bureau-structure/Plain Writing
CFPB editors and writers apply plain language principles in all of their consumer-oriented materials. They want to know if something on the CFPB website or in its printed materials is unclear.
http://www.consumerfinance.gov/plain-writing | Email: CFPB_Plain_Writing_Act@consumerfinance.govPublications
CFPB publications, in English and Spanish, may be ordered in bulk online.
http://promotions.usa.gov/cfpbpubs.htmlSocial Media
The CFPB maintains a Facebook account.
https://www.facebook.com/CFPBThe CFPB tweets announcements and other newsworthy items on Twitter.
https://twitter.com/cfpbThe CFPB posts videos on its YouTube channel.
https://www.youtube.com/user/cfpbvideoWhistleblowers
The CFPB wants to know about companies that may be breaking Federal consumer financial laws. A current or former employee of such a company, an industry insider who knows of such a company, or a competitor being unfairly undercut by such a company—people like these should report alleged violations to the CFPB. Phone, 855-695-7974.
http://www.consumerfinance.gov/blog/the-cfpb-wants-you-to-blow-the-whistle-on-lawbreakers | Email: whistleblower@cfpb.govFor further information, contact the Consumer Financial Protection Bureau, 1700 G Street NW., Washington, DC 20552. Phone, 202-435-7000.