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United States Postal Service

475 L'Enfant Plaza SW., Washington, DC 20260



CHAIRRobert M. Duncan
Vice Chair(vacancy)

GovernorJohn M. Barger
GovernorRonald A. Bloom
GovernorRoman Martinez IV
GovernorDonald L. Moak
GovernorWilliam D. Zollars

Postmaster General / Chief Executive OfficerLouis DeJoy
Deputy Postmaster General / Chief Government Relations Officer(vacancy)

SecretaryMichael J. Elston


Deputy Postmaster General(vacancy)

Joseph Corbett
Isaac Cronkhite
Thomas J. Marshall
Pritha Mehra, Acting
Steve Monteith, Acting
Kristin Seaver
Jacqueline Krage Strako
David E. Williams

Chief Postal InspectorGary Barksdale
General CounselThomas J. Marshall

Corporate CommunicationsJeffery A. Adams

Commerce and Business Solutions

Commerce and Business Solutions

FacilitiesThomas Samra
Business Development(vacancy)
Business Solutions(vacancy)
Transportation StrategyKelly Abney, Acting

Customer Affairs and Marketing

Customer Affairs and Marketing

Customer ExperienceKelly M. Sigmon
Product InnovationGary Reblin
SalesTimothy R. Costello, Acting

Financial Affairs

Financial Affairs

Finance and StrategyLuke Grossman

ControllerCara Greene
Pricing and CostingSharon Owens
Supply ManagementMark Guilfoil

Government Relations

Government Relations

Judicial OfficerAlan R. Caramella, Acting

Human Resources

Human Resources

Labor RelationsDouglas Tulino
Employee Resource ManagementSimon Storey



Mail Entry and Payment TechnologyRandy Workman, Acting
Information SecurityGregory S. Crabb
Information TechnologyMarc McCrery, Acting

Chief Information Security OfficerGregory S. Crabb

Logistics and Processing Operations

Logistics and Processing Operations

LogisticsRobert Cintron
Processing and Maintenance OperationsMike Barber

EasternDane Coleman
WesternLarry Muñoz

Retail and Delivery

Retail and Delivery

Delivery OperationsJoshua D. Colin
Retail and Post Office OperationsAngela Curtis

AtlanticSalvatore Vacca
CentralKrista Finazzo, Acting
SouthernShaun E. Mossman
Western PacificGregory Graves



Engineering SystemsLinda M. Malone, Acting
Enterprise AnalyticsJeffrey C. Johnson
Inspector GeneralTammy L. Whitcomb

The United States Postal Service binds the Nation together through the people's personal, educational, literary, and business correspondence by providing prompt, reliable, and efficient services to patrons in all areas and by rendering postal services to all communities.


Three weeks after the battles of Lexington and Concord, the Second Continental Congress met in Philadelphia and planned for the defense of the colonies against Great Britain. The conveyance of letters and intelligence was essential for winning the war for independence. A committee, which Benjamin Franklin chaired, was named to consider the creation of a postal system. The committee reported back to the Continental Congress in July of 1775. The Continental Congress agreed to the committee's recommendations, quickly created the position of Postmaster General, and named the committee's chair to fill the new position. Under Franklin and his immediate successors, the postal system mainly carried communications between Congress and the Continental Army. To ensure reliable service, postmasters and post riders were exempt from military duties. Franklin served as Postmaster General until November of 1776. He held the office when the Declaration of Independence created the United States in July of that year, which means that Franklin had the distinction of serving as the first Postmaster General of the United States. America's present Postal Service descends from the system Franklin placed in operation.

The Articles of Confederation were ratified in 1781. Article IX addressed the establishment and regulation of "post offices from one State to another, throughout all the United States" and the exaction of "postage on the papers passing" from State to State, throughout the United States, "as may be requisite to defray the expenses of the said office."

The Constitution of the United States gives the U.S. Congress the power "to establish Post Offices and post Roads" (ART. I, Sec. 8).

On September 22, 1789, President George Washington approved an "Act for the temporary establishment of the Post-Office" (1 Stat. 70). This temporary piece of legislation provided that "the regulations of the post-office shall be the same as they last were under the resolutions and ordinances of the late Congress." It also provided for the appointment of a Postmaster General, who would "be subject to the direction of the President . . . in performing the duties of his office, and in forming contracts for the transportation of the mail." The Act remained in force "until the end of the next session of Congress," and its provisions were continued by subsequent acts.

On June 8, 1872, President Ulysses S. Grant approved an "Act to revise, consolidate, and amend the Statutes relating to the Post-office Department" (17 Stat. 283). Even before the passage of this law, the Post Office, or General Post Office, as it sometimes was called, had acquired the additional epithet of Post-office Department, which inaccurately implied its prior establishment as an executive branch department. This law "established, at the seat of government of the United States of America, a department to be known as the Post-office Department." The Post Office was now officially named the Post-office Department, and it had acquired departmental status within the executive branch of Government.

Pursuant to the provisions of the Reorganization Act of 1949 (PL 81–109), President Harry S. Truman prepared Reorganization Plan No. 3 of 1949 and transmitted it to the Senate and the House of Representatives on June 20, 1949. The provisions of the Reorganization Act of 1949 became effective on August 20, 1949.

On August 23, 1949, the National Archives published President Truman's reorganization plan in the Federal Register (14 FR 5225). The plan "established an Advisory Board for the Post Office Department." In addition to the Chair and Vice Chair, the Board comprised seven other members who were representative of the public. It also provided that these seven members "shall be appointed by the President by and with the advice and consent of the Senate"; that this same process shall be applied to the appointment of the Deputy Postmaster General; and that the Post Office Department's Postmaster General and Deputy Postmaster General shall serve as the Board's Chair and Vice Chair.

On August 12, 1970, President Richard M. Nixon approved Public Law 91–375, which is commonly cited as the Postal Reorganization Act. Senators and Representatives passed this piece of legislation "to improve and modernize the postal service" and "to reorganize the Post Office Department." Regarding postal policy, the Act stated: "The United States Postal Service shall be operated as a basic and fundamental service provided to the people by the Government of the United States, authorized by the Constitution, created by Act of Congress, and supported by the people . . . . shall have as its basic function the obligation to provide postal services to bind the Nation together through the personal, educational, literary, and business correspondence of the people . . . . shall provide prompt, reliable, and efficient services to patrons in all areas and shall render postal services to all communities. The costs of establishing and maintaining the Postal Service shall not be apportioned to impair the overall value of such service to the people" (84 Stat. 719). The present United States Postal Service (USPS) commenced operations on July 1, 1971.

The most comprehensive postal legislation since the Nation's founding, the Postal Reorganization Act transformed the Post Office Department into the USPS, an independent establishment of the executive branch of the Federal Government. The Act did not change, however, the mission of the Postal Service, as stated in section 101 of 39 U.S.C. The new USPS began operations on July 1, 1971, the same day that the President's Cabinet no longer included the Postmaster General among its membership. The Act affected postal rates and mail classifications, terms and conditions of employment, labor and management relations, laws that govern mail transportation, and compensation and benefits for USPS officers and employees.

Regarding labor and management relations, the Postal Reorganization Act authorized collective bargaining on wages and working conditions under laws that apply to private industry and provided for binding arbitration if an impasse persists 180 days after the start of bargaining. The strike ban, which is applicable to all Federal employees, remained in effect. The Act authorized the National Labor Relations Board to determine proper bargaining units, supervise representative elections, and enforce the unfair labor practices provisions. It also protected the rights of all employees to form, join, or assist a labor organization or to refrain from such activity. Today, the USPS is the only Federal agency whose employment policies are governed by a process of collective bargaining that the National Labor Relations Act prescribes.

On December 20, 2006, President George W. Bush signed Public Law 109–435, which is cited usually as the Postal Accountability and Enhancement Act (120 Stat. 3198).

This piece of legislation made more than 150 changes to Federal law, affecting the Postal Service.

Changes included the categorization of postal products, the replacement of the Postal Rate Commission by the Postal Regulatory Commission, transferring the obligation to pay military pension costs, and the establishment of the Postal Service Retiree Health Benefits Fund, into which the Postal Service was required to prepay benefits for 10 years into the future.

Spanning two full centuries and parts of two others, congressional action and Presidential approval have shaped the general organization of the Postal Service into what it is today. The Board of Governors directs the exercise of USPS powers, reviews its practices and policies, and directs and controls USPS expenditures. The Board comprises 11 members, 9 of whom the President appoints by the advice and with the consent of the Senate. Not more than five governors may belong to the same political party. The governors are chosen to represent the public interest, and they may not be representatives of specific interests that use the Postal Service. The Postmaster General and Deputy Postmaster General are also voting members of the Board.

The chief executive officer of the Postal Service is the Postmaster General, who is responsible responsible for the overall operation of the Postal Service. The Board of Governors appoints the Postmaster General. The Postmaster General and the governors appoint the Deputy Postmaster General.

The USPS posts its organizational chart in Portable Document Format (PDF) for viewing and downloading.

The USPS statement of organization has been assigned to part 221 in 39 CFR.


Statutory material affecting the Postal Service has been codified and assigned to 39 U.S.C. The title comprises four parts: General, Personnel, Modernization and Fiscal Administration, Mail Matter, and Transportation of Mail.

Regulatory material that is associated with the USPS is codified and assigned to 39 CFR. The title comprises parts 1–3099.


The USPS provides business, Government, mailing, shipping, and sustainability services, as well as law enforcement. As a Federal agency, the USPS has been a sustainability leader through policies and programs like its renewable energy and recycling initiatives.

The USPS is the only delivery service that reaches every mailbox—including APO, FPO, DPO, and post office box addresses—nationwide. This comprehensive reach allows the USPS to support Government activities through its services like the distribution of tax forms and the delivery of ballots overseas.

USPS programs support communities through disseminating information, educating, and participating in worthwhile causes. Examples of these types of programs include National Dog Bite Awareness Week, the Stamp Out Hunger National Food Drive, and a partnership with the National Center for Missing and Exploited Children.

The U.S. Postal Inspection Service has jurisdiction in criminal matters affecting the integrity and security of the mail. Postal inspectors protect all postal employees and enforce Federal statutes involving mail fraud, mail bombs, child pornography, illegal drugs, mail theft, and other postal crimes.

To expand and improve its services, the USPS engages in customer cooperation activities, including the development of programs for both the general public and major customers. To provide services that are responsive to public needs, the Postal Service operates its own planning, research, engineering, real estate, and procurement programs, and it maintains close ties with international postal organizations.

Sources of Information

Annual Food Drive

On the second Saturday of May, in more than 10,000 cities and towns nationwide, letter carriers collect food that postal customers donate, as part of the National Association of Letter Carriers' (NALC) one-day Stamp Out Hunger National Food Drive, which is the largest in the Nation. Led by letter carriers who are represented by the NALC (AFL–CIO), with help from rural letter carriers, other postal employees, and volunteers, the drive has delivered more than one billion pounds of food over the past 25 years. Carriers collect nonperishable food donations in post offices and at mailboxes and deliver them to local community food banks, pantries, and shelters. Nearly 1,500 NALC branches in all 50 States, the District of Columbia, Puerto Rico, Guam, and the Virgin Islands participate.

Annual Reports / Strategic Plans

Documents that are required by law and regularly published by the Office of Strategic Planning are available in Portable Document Format (PDF) for viewing online and downloading.

Archived Records

The "Guide to Federal Records in the National Archives of the United States" indicates that USPS records have been assigned to record group 488. The guide is accessible online, but it does not contain a description that is associated with record group 488.


"Postal Posts" is the USPS's official blog.

Business Customers

The Business Customer Gateway website supports USPS online services for mailers, shippers, and business.

Business Opportunities

Suppliers can learn about doing business with the Postal Service online. Information on rights and permissions (the use of trademarked material) and licensing products is also available online.

Career Opportunities

Information on careers—including information for veterans and reservists, for students and recent graduates—is available on the USPS website or at the nearest post office.

In 2019, the Office of Inspector General ranked 57th among 420 agency subcomponents in the Partnership for Public Service's Best Places To Work Agency Rankings.

Change of Address

A family member, individual, or business owner may change his or her address online, using the "Official USPS Change-of-Address" web page.

Contact Information

The USPS posts contact information online. It also operates a customer care center. Phone, 800-275-8777.

USPS media relations specialists can answer questions that journalists and reporters may have.

Election Mail

Americans rely on the USPS to fulfill its role in the electoral process. The Postal Service provides an effective, efficient, and secure way for citizens to participate in democracy when policymakers decide to use mail as part of elections.

The USPS Office of Inspector General website has a section that is devoted to "Election and Political Mail."

Federal Register

Significant documents and documents that the USPS recently published in the Federal Register are accessible online.

Forms / Publications

The "Resources" web page provides convenient access to USPS forms and publications, including the "Postal Bulletin," which was started in 1880.

Freedom of Information Act (FOIA)

The FOIA is a Federal law that provides the public a right of access to Government documents and records, the premise being that the public has a right to know what the Federal Government is doing. The FOIA applies to executive branch agencies, which includes the USPS. Any person may request a copy of USPS records. The USPS must provide copies of such records, unless a FOIA exemption exists that shields the information from disclosure.

The Postal Service maintains an electronic FOIA library. Frequently requested records—previously released records that have been or are likely to become the subject of repeated requests—are part of the FOIA library. Before submitting a formal FOIA request, check the online library to see if the desired information is already accessible without charge and without delay.


Benjamin Franklin and the Postal Service, what was the nature of their association? It was closer than many Americans may know. To learn more about the role Franklin played in the early years of the Postal Service, see the 149-page and poignantly illustrated publication "The United States Postal Service: An American History." The publication is available in Portable Document Format (PDF) for viewing online and downloading. | Email:

The National Postal Museum houses one of the largest and most significant philatelic and postal history collections in the world and one of the most comprehensive library resources on philately and postal history. The museum’s exhibition galleries present America’s postal history from Colonial times to the present. Its collections contain prestigious international and U.S. postal issues and specialized collections, archival postal documents, and three-dimensional objects.

Mail Hold

Before submitting a "USPS Hold Mail" request, the requester must create a USPS account. Once an account is created, an account holder may print shipping labels, purchase stamps, print custom forms online, and manage a post office box.


The USPS posts national news items on its "Newsroom" web page.


Thousands of post offices accept passport applications on behalf of the Department of State. These post offices offer the products and services needed to acquire a first-time passport or renewal. At some locations, a passport photograph can be taken for an additional fee.

Philatelic Sales

For information on available stamps, philatelic items, and collectibles, visit the "Stamps" web page.

Photo Galleries

Photo galleries are found in the "Our History" section of the USPS website. The galleries are six in number: airmail, buildings, equipment, people, railroads, and vehicles. Students of history can find some arresting images in the galleries.

Postal Certainty

The 30-second video highlights the long-standing culture of service associated with USPS mail carriers.

Postal Explorer

The Postal Explorer website is a virtual library of postal information and tools for USPS customers, business mailers, and employees. It brings a wealth of postal requirements for mailing and shipping together, in one place, in an easy-to-use format.

Postal Facts

The history of the USPS reaches back to the founding of the Nation. The "Postal Facts" web page has information on postal operations and revenue, as well as other information of a more trivial character.

Postal Money Orders

Using a money order for sending money by mail is a safe alternative to cash and personal checks. A USPS money orders is affordable, widely accepted, and never expires. The money order receipt helps with tracking the payment and shows proof of value in case the money order is damaged or stolen or goes missing.

Postmaster and Post Officer Finder

Most postmasters who were appointed after 1986 and some postmasters who were appointed before that year, going back to the 18th century, are included in the database. Currently, complete information on more than 15,000 post offices is available, and the number increases weekly.

Public Opinion

On page 10 of its "FY2019 Annual Report to Congress," the USPS reported: "Public interest and opinion of our organization remain strong. In a poll released in September 2019, the Pew Research Center found that 90 percent of Americans held a favorable opinion of the Postal Service, a higher rating than any other Federal Government agency. Additionally, an April 2019 Gallup Poll found that three in four Americans (74 percent) rated the job performance of the organization as 'excellent' or 'good,' placing [it] as the highest rated Governmental agency. The Postal Service has achieved this top ranking every year Gallup has measured it (2014, 2017, and 2019)."

Reading Areas

Reading areas are maintained in the library at USPS Headquarters on the 11th Floor. The library's holdings include historic, legal, regulatory, and other documents. Visitors must schedule an appointment before accessing the library. Phone, 202-268-2906.

Semipostal Stamps

Semipostal stamps are postage stamps with a postage value equal to the First-Class Mail single-piece, 1-ounce, stamp rate, plus an amount to fund a designated cause. Revenue from sales of semipostal stamps, less the postage paid and the costs incurred by the Postal Service, is distributed to designated agencies for support of the particular cause.

Site Indices and Maps

The USPS site index allows visitors to look for specific topics or to browse for content that aligns with their interests.

The PostalPro site index allows visitors to look for specific topics or to browse for content that aligns with their interests.

The U.S. Postal Inspection Service site map allows visitors to look for specific topics or to browse for content that aligns with their interests.

The Smithsonian’s National Postal Museum site map allows visitors to look for specific topics or to browse for content that aligns with their interests.

Social Media

The USPS has a Facebook account.

The Postal Service tweets announcements and other newsworthy items on Twitter.

The Postal Service posts videos on its YouTube channel.

Stamp Collecting

Stamps are miniature gateways to the world. Collectors learn about art, biography, culture, geography, and history as they pursue their interests and build their collections. Stamp collecting has very few rules, and expensive equipment is not required to participate.


The USPS is committed to environmental stewardship and leading by example to ensure that we leave behind a healthy biosphere and habitable planet for future generations.

The USPS 40-page "Annual Sustainability Report—2020" is available in Portable Document Format (PDF) for viewing online and downloading.

Zip Codes

Looking for a Zip Code? Visit the "Look Up a Zip Code" web page.!input.action

The Sources of Information were updated 9–2020.